Network Support

Mayer Networks, one of the largest IT firms in the area, helped pioneer the adoption of managed service provider (MSP) solutions in Southern Illinois. At Mayer Networks, we provide more than just system monitoring. By providing proactively managed solutions Mayer Networks is able to deliver an all-encompassing network solution and support clients from the ground up. As your business technology needs evolve, we adapt solutions that work for you. That’s the definition of a true managed service provider. Stop paying to deal with your computer problems and start paying to prevent them.

Mayer Networks prides itself on the level of technical support we offer. If you have a computer repair, network problem, or server related issue, our certified technicians will be prompt and professional in handling any service call. We offer rapid response times and unparalleled levels of customer service to resolve any issue the first time. Whether you need onsite or remote support, Mayer Networks has you covered with affordable hourly rates or monthly service level agreements.

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OUR SERVICE LEVEL AGREEMENTS

Mayer Networks offers cost saving service level agreements which enable our customers to stop paying to resolve issues and instead avoid them. Contact us and see what a managed service provider can do for you.

Rapid Response

  • Mayer Networks will proactively monitor your network and remotely address potential points of failure before they become critical.
  • When a site visit is required, automatic alerts guarantee a rapid response time to problems with your network.

Remote Management & Communication

  • Mayer Networks minimizes disruptions to the work environment by remotely resolving issues using a secure VPN system.
  • Very low bandwidth requirements.
  • Remote visibility to your network allows us to send technicians who are fully prepared to resolve issues faster than ever before.

Optimization

  • Real time workstation & server optimization.
  • Scheduled Preventative Maintenance.

Patch Management

  • We use advanced software to not only ensure operating systems are up to date with patches, we also handle 3rd party patching from vendors like Adobe, Sun Micro Systems, Google and more!

Security Monitoring

  • Extensive reporting gives you a bird’s-eye view of your entire network security alerts on attempted network access by unauthorized users.
  • Ban high-bandwidth interactive games or illegal peer-to-peer file sharing that monopolizes business resources and promotes viruses and spyware.
  • Antivirus monitoring and management.
  • Firewall & Switch monitoring with proactive security defense.
  • Scheduled vulnerability scanning.

Graphical Performance Reporting

  • Extensive reporting gives you a bird’s-eye view of your entire network security alerts on attempted network access by unauthorized users.
  • Automatically generates in depth reports delivered to you by email.
  • Easy to understand graphical reports.
  • Simplifies management and upgrade planning.

Detailed Site Level Inventory

  • Up-to-date hardware, software and patch information.
  • Can be used for insurance claims in case of flood, fire, or theft.
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