Ticket Dispatch / Help Desk

IMMEDIATE HIRE: Mayer Networks Inc. is looking for an immediate hire for our newly created Ticket Dispatch / Help Desk position.
Local (Southern Illinois and surrounding area) candidates only.

Job Description:

• Answering incoming calls from clients and vendors.
• Entering in support tickets
• Monitoring support queues.
• Scheduling on Technicians.
• Assistance in general hardware and software in stalls.
• Other duties as assigned.

Required Knowledge/Skills:

Understanding of installing Windows and Drivers and general IT related hardware and software installs.

To submit your resume, please stop by our Carbondale office at 608 Eastgate St, Carbondale, Illinois or email your resume to hr@mayernetworks.com. Please call 866.515.4922 with questions

Windows Administrator

IMMEDIATE HIRE: Mayer Networks Inc is looking for an immediate hire for a Windows Administrator.

Local (Southern Illinois and surrounding area) candidates only.

Role Description:

The Systems Technician supports and facilitates customer-focused activities by performing technical field work including desktop support, server support, network support, routine maintenance, and troubleshooting. The System Technician is the face of the Mayer Networks to many customers and has the responsibility of providing exceptional customer service and provides solutions and resolutions to problems in a timely fashion.

Responsibilities:

• Troubleshoot and repair issues associated with desktops, laptops, printers, servers
• Complete and maintain accurate records including work completed, detail logs of work completed, record accurate time of time spent on projects and tickets

Knowledge / Requirements:

• Working Knowledge of Advanced Active Directory / Group Policies
• Working Knowledge of Windows Server 2003-2016
• Working Knowledge of IP address schemes, TCP/IP, DNS, DHCP
• Virtualization: VMWare; Hyper-V
• Remote Desktop Services
• Excellent written and verbal communication
• Ability to work quickly and efficiently
• Ability to multi-task

Knowledge regarding Microsoft Exchange, SharePoint, SQL is a plus but not required.

Knowledge of firewalls, routers, SonicWALL, vlans, etc is a plus but not required.

Starting Salary Minimum $40,000 per year, can go higher based on skills and qualifications. Other benefits and bonus packages available.

To submit your resume, please stop by our Carbondale office at 608 Eastgate St, Carbondale, Illinois or email your resume to hr@mayernetworks.com. Please call 866.515.4922 with questions

Network Administrator

IMMEDIATE HIRE: Mayer Networks Inc. is looking for an immediate hire for a Network Administrator.

Local (Southern Illinois and surrounding area) candidates only.

Required Knowledge/Skills:

• Understanding of network troubleshooting, understanding of troubleshooting with the help of logical flow through the OSI model, sub netting and VLAN understanding.
• Extensive working knowledge of the SonicWall firewall platform or equivalent and ability to setup, configure, and troubleshoot issues on said platform including: firewall rules, NAT/PAT, security services issues, log/reporting configuration and analysis, and a working understanding of the OS
• Extensive knowledge of L2 and L3 switching infrastructure with preference towards multiple platforms: Cisco, Dell, HP, etc
• Basic understanding of server infrastructure including Active Directory and Group Policy
• Superb troubleshooting abilities with the ability to troubleshoot issues from simple desktop support problems to advanced networking troubles
• Customer communication skills and friendly personality (this is a client facing position)
• Ability to work in our Carbondale office and manage time efficiently working client issues and deploying onsite when necessary to resolve customer issues
• Industry certifications are preferred but not required: Network+, Security+, CCNA, etc.
• VoIP experience and understanding is a plus. Candidate must have at least 1-year experience as a network administrator and we are looking for someone who has their CCNA.
• To submit your resume, please stop by our Carbondale office at 608 Eastgate St, Carbondale, Illinois or email your resume to hr@mayernetworks.com. Please call 866.515.4922 with questions
• Starting Salary Minimum $40,000 per year, can go higher based on skills and qualifications. Other benefits and bonus packages available.